FAQs

We do provide the trial order free of charge, you can send us via email or place an order after registering on our website. You can always contact us at our Sales department at digitize@mydigitizers.com or call us at (732)-508-7590.

We provide fastest turn-around time of only 4 to 6 hours through out 24/5. If you have a rush/ urgent order, please let us know and we will provide you the files done ASAP at NO extra charge.

Most of the editing is FREE, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.

We can offer you all the major formats such as .DST, EMB, CND, PES, EXP, HUS, POF, and XXX etc. Please contact our customer support for more information at digitize@mydigitizers.com or call us at (732) 508-7590.

We will send back the completed DST file via email (or any other format if requested earlier), with the PDF file for the complete details of your design, as well as the scan of the original Sewout which will be scanned with high dpi and obviously tied into the thread count or you can download your files in order record in your account on our website.

We accept payments through cards and PayPal.

We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away or it will be free of cost.

Yes, we do all sort of digitizing. All of our digitizers are very experienced in it

We can digitize from almost anything: scanned garment, hand drawing, photographs- our graphic designers will clean up the artwork and if in doubt, we will send you back the artwork for your approval. However, we prefer simpler artwork in Jpeg, bmp, ai, eps, cdr.and all machine file formats are available here.

Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience,the followings might be factors that cause the difference: Fabric material. Needles Thread Human skill Setting up of an embroidery machine, like speed, Age of an embroidery machine - very new, or very old. Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference, if scan or digital image of your sewout is provided.

In order to protect customers' copyright, we do not sell stock design. Your designs will be kept strictly confidential by us. We never sell our customer'sdesign to others. Also we have a strong system to store your designs in case you lose it or can't find it, please feel free to contact us at digitize@mydigitizers.com. or call us at (732)-508-7590 we'll resend it to you at our earliest.

b) Can you work with rough artwork? Can you copy from a garment?
Yes, we will try to clean it up.
c) Is my logo design embroidered and tested before delivery?
Yes, your logo or design is embroidered and tested before it is sent to you.
d) Can I have lettering only in my embroidered logos?
Yes, your logo or design can be digitized for lettering only.
d) What is the minimum size requirement of the artwork?
None. Generally we accept your artwork in any size.
e) Do you offer free consultation about digitizing for embroidery?
Yes. Our embroidery digitizers and expert management staff will be glad to advise you.
f) Can I request variations of my digitized embroidered logos?
Yes, you can request slight variations of your digitized embroidered logos.
g) Can I request multiple sizes of the embroidery digitizing?
Certainly. If there is no editing or test stitching required for the additional size(s), then you can request ONE additional size at no extra charge. Subsequent additional sizes will be charged.
h) Do you take small orders or only large orders of embroidery digitizing?
Yes, we handle both small and bulk orders.
i) Can I submit vector format artwork for embroidery digitizing?
Yes, we accept vector format artwork for digitizing your logo designs. The Mydigitizers Website Registering on the MY digitizers website You can register free on our website by completing a simple form and activating your personal account. Getting free estimates, placing orders and following up on your order After you register you can login to your account and request a free quote, place orders, submit artwork, make payments, follow-up your order and receive delivery. Making payments for our custom digitizing services You can pay conveniently by credit card using our secure website and receive detailed billing and invoices.
j) How secure is the MY Digitizers website?
The MY Digitizers site uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.